In the past, when a spring training game was called off, it was considered a cancelled event, and tickets were refunded. This happened to me in 2003 when I sat in the parking lot at Surprise for 45 minutes, with no letup in sight of heavy rain and the game vs. the Royals was cancelled.
I got a refund from Ticketmaster, including the fees.
Not so, apparently, today with the game at Glendale vs. the White Sox. The White Sox press release says you can only exchange the tickets:
The ticket becomes a gift certificate that may be exchanged at any time in the future at the Camelback Ranch Baseball facility or by mail to Camelback Ranch Baseball at 10710 W. Camelback Road, Phoenix, AZ 85037 for an individual ticket of equal or lesser face value for a future spring training game (subject to prior sales). In no instance shall the ticket be exchangeable for a ticket with a face value greater than the face value of the ticket. This policy may be amended anytime without notice.
No cash refund or credit will be issued and gift certificates may not be applied to any account balance.
I feel compelled to point out that the White Sox sell tickets via Ticketmaster. Ticketmaster's refund policy for cancelled events states:
Ticketmaster typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.
Thus, apparently, the White Sox are perfectly within their rights to do this. However, I would consider this an ill-advised policy. Many of the fans can't go to another game, and this isn't a postponed game that's going to be rescheduled -- it's a cancelled event. The Cubs have yet to announce a policy here, but in the past, they have refunded tickets for cancelled spring training games.
Looks like another bit of evidence of greed on the part of Jerry Reinsdorf.
UPDATE: This is further confirmed by a phone conversation I had with someone in the HoHoKam Park box office at 2:45 pm CST on Sunday. The gist of it was:
Any tickets purchased through that box office would be refunded if you brought the tickets to the box office, or if you bought them by credit card, your card would be refunded.
Also, anyone who bought tickets for today's game via tickets.com would have their card refunded. The only exception is if you bought tickets through a "third party" (likely referring to StubHub), in which case you have to deal with StubHub.
This is the only sensible way to approach a cancelled event like this. It's not like a postponed game during the regular season that gets rescheduled; it's more like a concert that you have tickets for that gets cancelled for whatever reason.
Shame on you, Jerry Reinsdorf.