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Miscellaneous Stuff That Happened Today

One of my colleagues, legendary anchorman Floyd Kalber, passed away yesterday at the age of 79.

Floyd spent more than 50 years in the business, and was a Chicago anchorman for so many years that he was (no joke here) my grandparents' favorite anchor. Seriously. They watched him every night.

And, when he came to ABC-7 in 1984, out of retirement, I had this image of him as an imperious old man. What I found was a man of integrity and intelligence, with a wickedly dry sense of humor, who was a pleasure to work with, which I did on a daily basis for more than a decade. It was a privilege to be able to call him a colleague and friend.

And for those of you who have had bad dealings with the rapacious phone conglomerate SBC, I had a rude one today.

Nearly three years ago, my grandmother passed away in California and I handled her bills, among those a final bill from Pacific Bell, which has since been swallowed up by SBC.

Today, I received a bill from a California collection agency saying I owed money to SBC and they were collecting.

I have been on the phone with SBC for nearly half an hour trying to straighten this out. One rep said that she would take care of it. But then when I asked for something in writing, she said that would have to be taken care of by another department. I asked if I'd have to explain this again. "Oh, no, of course not."

Well, when the other rep came on, he had no clue what I was talking about.

This is customer service in the 21st Century. And this company has the temerity to put its name on a ballpark.