FanPost

Once again, MLB.com Screws the Customer

So here I am in Dallas, trying to listen to WGN audio for the Cubs game on Opening Day.  I was perplexed because 30 minutes before gametime, when you usually can hear pre-game interviews and such, I kept getting the Astros broadcast despite clicking on WGN.  There was no error or warning message letting me know of any issue on MLB's end.  I can't watch the game on MLB.com because it is blacked out in Dallas, apparently.

I called MLB.com's customer service line and got a person who clearly had no idea what was going on.  She finally put me on hold and asked, then came back with the news that MLB is having trouble with their WGN feed.  She had no answer for why they have posted no notice to let their customers understand the annoyance of getting the Astros feed when clicking on WGN.  A higher up guy had nothing to offer, other than that they don't know when it will be fixed.  I asked about lifting the blackout or refunding a portion of the fee to compensate subscribers for missing--of all games--the Pat/Ron broadcast of Opening Day.  That didn't go over so well.

So, here I am on Opening Day listening to the ANNOYING Milo Hamilton.  I would boycott MLB.com, but I don't have television and this is the only way for me to follow the team.  I posted this so you could save yourself the money and aggravation if you have any other options.

I am not happy, but such is the effect of a monopoly.

 

ARGH.

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