And I'm writing about this today because once again, after the Cubs' fourth postponement of the 2011 season, they have announced a fan-unfriendly policy for tickets to Monday's game:
There will be no refunds and no exchanges for the August 8th game.
On the BCB Facebook page, two fans have already posted complaints about this policy:
Stupid rain out policy... This makes it 3 of the 4 PPD games where I can't make the make-up. Awesome.
I'm a season ticket holder and I think this policy sucks. It really makes the Ricketts look worse than they have shown so far, if possible.
In the post I wrote on April 28, I mentioned that 13 teams had fairly generous exchange policies. Many of them allow exchanges for any game up to 12 months from the date of the rainout; some limit it to certain days of the week. Of the other teams, six have roofed stadiums so they don't need any such policy; four others (Athletics, Padres, Giants and Angels) play in places where it rarely rains during the baseball season, so they apparently feel there's no need for a rainout policy (the Padres, for example, have been rained out only once in their history).
Even the wealthy Yankees put together a fan-friendly exchange policy after that home rainout against the Rays on July 8:
The Yankees announced that those with tickets for Friday's game may use them for the rescheduled game Sept. 22 -- which does not yet have a start time -- or exchange them for any regular-season game at Yankee Stadium within 12 months of the postponed game.
Seriously, how difficult is this? Do the Cubs really expect that people who had planned to come to a game on Monday night can suddenly drop everything and attend a game on the succeeding Thursday afternoon? Or, if not, just be stuck with the ticket or be forced to try to sell it themselves? There are literally thousands of unsold tickets for the remaining games this season. Why not at least allow dollar-for-dollar exchanges for any remaining weeknight game (there are nine of those, including tonight and Wednesday)? Some teams do more than that -- and the Cubs should, too -- but this would at least be a gesture of fan-friendliness. If you were to buy a ticket that was more expensive than the one from the rainout, you'd just make up the difference in cash.
I know that if you complain loudly enough to the ticket office, they'll give you your money back. But you shouldn't have to do that. And finally, I have no skin in this game. As a full season ticket holder who goes to every game, I'll be there Thursday afternoon. But for those who can't, they should not be curtly told, "no refunds or exchanges". It's giving the organization the reputation of being extremely unfriendly to its fans -- something I'm sure the Ricketts family does not want.